Payment for Lessons:

Guaranteed Payment is required at the studio. Students can choose between two options. They can either provide post-dated cheques for the entire season (September-December, January-June, July-August),  or provide their payment ( Visa debit or Credit Card securely on file)  information to be charged through stripe autopay. Lessons will be charged on the week they occur, specifically on Sunday evenings.

 

Cancellations:

Our studio operates on a model that commits lesson times to clients. Once a lesson spot is agreed upon, it is expected that payment is made regardless of whether or not the student attends, as that spot is reserved for them. Due to our large roster of students, it is not possible for us to offer makeup lessons.

 

Teacher Absences:

If the teacher is ill or gives notice of vacation, no lessons will be charged.

 

School Holidays and Snow Days:

For school-age children, lessons will not be charged during common school holidays such as Christmas Break and March Break, as well as national holidays. However, snow days and professional development (PD) days are not considered holidays. If you choose not to attend in person or online on these days, you are still responsible for paying for the lesson time.

 

Waiting List:

Once you register, you will be placed on our waiting list. Based on your preferred day and time, we will assign you a spot. Alumni students will have priority over prospective students, as we value the trust and investment established in our relationship.

 

Online Lessons:

If you are unable to travel to the studio, we offer online lessons as an alternative. In the case that a student cannot sing due to a cold or illness, we can cover theory and non-singing topics online, so as not to waste the lesson you have paid for. To access online lessons, students will need two devices and a speaker. Most students use a laptop for their music operations and connect via a phone or tablet to access their accompaniment and files. Managing both conversation and file sharing on a single device is not feasible.

 

Honesty, Dignity, and Respect:

We believe that all individuals are entitled to honesty, dignity, and respect. Verbal abuse in any form of communication between studio staff and clients will not be tolerated. Failure to adhere to this principle will result in the termination of the student-studio agreement, and any remaining lessons will be forfeited.

 

Neurodiverse Clients:

Tara is an experienced teacher ( and neurodivergent person herself) who is knowledgeable about working with neurodivergent clients (especially ADHD, Autism and Aspergers etc). She is open to your communication regarding any needed supports and understanding.